UGREEN - PowerRoam 1200 - 1024Wh - Power Station + 1*200W Solar Panel

Cancel or Change An Order

If you would like to change or cancel an order please contact us as soon as you can. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.

Return

We hope that you love your Ugreen products, but just in case you're not 100% satisfied, we've made the return and exchange process super easy.

How long do I have to return or exchange my purchases?

You may return your purchase for a full refund of the purchase price or exchange your purchase within 30 days of receiving the product. Depending on product availability, items may be exchanged for an item of equal value.

Returns will NOT be given in the following situations:

Items with signs of use, wear and tear, damage, dings, scrapes, without manuals (where applicable), warranties, accessories, etc.

Items with visible scuffs or marks and free gifts cannot be returned.

Once returned item arrives at Ugreen's warehouse for inspection, the refund process will begin.  

To start the return process, please contact our Customer Support team. Please include the following information:

• Order number

• Proof of purchase

• Video or photo of the faulty product (if applicable)

• Complete delivery address

• Contact telephone number

Returns Procedure 

1. Contact the our customer service team by email at support@ecoluxesolar.com to obtain a return shipping address, or the prepaid shipping label if applicable for your case.

Please include your order number and the reason(s) that you would like to initiate the return.

2. Please choose your preferred logistics company at personal cost, or the prepaid shipping label to mail the package (if applicable).

3. Properly pack the product to reduce potential damage while in transport. After shipping the product(s), please inform us by email.

4. Ugreen will process refunds within 3 business days after receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.

Exchanges and replacements are subject to product availability.

Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.

Return shipping cost

1. For products with manufacturing defects:

Ugreen.com will be responsible for shipping fees (up to 10USD). Contact our customer service staff to begin the return process. You will be provided with a prepaid shipping label via email. Print this label and use it to return the necessary items to Ugreen.

2. Products with no manufacturing defects:

You will be responsible for paying shipping costs associated with returning product(s). Shipping costs are non-refundable.

If shipping items over $39, consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, Ugreen cannot guarantee items are successfully returned.

Important Notice:

Please do not provide your address on your package. Doing so may affect the return process of your return. 

Returned items must be in their original, unused condition with original packaging. Ugreen does not accept returned items that have been worn, damaged, washed, or altered in any way.

If you receive a damaged/defective product, please contact Ugreen Customer Service within 24 hours of acquiring product.

Please double-check your returns before shipping. Ugreen will not be held responsible for the return of non-Ugreen products.

 Warranty

The UGREEN PowerRoam 1200 and 600 come backed by a 5 year warranty. The 100W and 200W Portable Solar Panels carry a 2 year warranty. All of the warranty information can be found in the brand warranty quick links section located at the bottom of the website.