Free Shipping
Any questions please email us: support@nakto.com
Shipping from:
- We ship from our warehouse at :Cathy Logistics Inc-01 19835 E Walnut Dr N City of Industry, CA 91789, USA
Shipping time
- We still Open now from Monday to Friday (9:00 am to 4:00 pm on CA time)
Shipping Date
- All ebikes in stock usually ship out in 1-3 business days.
- All in-stock accessories & components ship out in 7-10 business days.
- It usually takes 5-7 business days for your package to arrive.
Shipping Company
- We delivery by FedEx and USPS, based on the size/weight of your order and your delivery address.
Free shipping
- Free shipping for any bikes in US continent in the whole site.
Shipping area
- We ship Nationwide in the USA Except Hawaii, Alaska. & Puerto Rico.
How to assemble NAKTO Ebikes
- NAKTO Electric Bikes are shipped 95% assembled. When you receive your bike, you just need to attach the front wheel, set up the handlebars and screw in the pedals, it is very easy.
*Orders made on Saturdays, Sundays and holidays will be processed on the following business day.
*Please note that during holiday or busy season, there might be a delay in shipping out your unit, we want to make sure that your unit is completely checked before it leaves our warehouse.*
14 Day Returns
Return due to quality issues:
Within 14 days: NAKTO will pay the shipping cost of the return. Customer do not need pay any restock fee.
Returns due to non-quality issues within 14 days:
1. Customer contacts the express company to return. We wouldn't make any return label. Customer will be responsible for the shipping fee ($75) and the re-stock fee (20% of the price of your bike). Please send the tracking number to support@ecoluxesolar.com to make sure the return is successful.
2. Customer brings the bike to our warehouse.(We suggest you are in CA). Customer will be responsible for the shipping fee ($75) and the re-stock fee (20% of the price of your bike).
3. We make the return label. Customer will be responsible for the shipping fee ($150) and the re-stock fee 20% of the price of your bike).
Warranty range:
1. Quality issues: Send you the free replacements within 1 year or bear your repair cost directly to your original account only once.
2. Artificial damage will not be covered by 1 year warranty.
- Return contact Email: support@nakto.com
- Contact number: (714)603-7182
- Return address: Cathy Logistics Inc-01 19835 E Walnut Dr. N City of Industry, CA 91789
No returns after 14 days of receiving with non-quality issues.
All returns must contact the original seller. If you bought from one of our online dealer, Ebay, Amazon, Walmart store, please contact the store seller.
Return steps:
1.Take a photo or video to show the bike quality problem.
2.Send those evidence to NAKTO service email : support@ecoluxesolar.com.
3.NAKTO service team will try their best to help you out.
