Free Shipping
Shipment processing time
All orders are processed within 3-5 business days.
The estimated delivery time is 7-10 business days.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.
If your tracking information has not been updated within 10 business days, please contact support@ecoluxesolar.com.
Shipment Carriers
Our current primary shipping carriers are USPS and FedEx.
You can contact FedEx: 1-800-463-3339 or USPS: 1-800-275-8777 for further shipping information.
Shipping areas
EcoFlow orders are shipped to the contiguous United States (does not include outlying islands and overseas territories).
Shipping Information
Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.Â
We do not ship to a P.O. Box or APO/FPO/DPO addresses.
Damages
If you received your order damaged, please contact Ecoluxe Solar Support within 7 business days at support@ecoluxesolar.com.
We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.
30 Day Returns
Cancellation
Customers can request a full refund within 24 hours after placing an order by emailing support@ecoluxesolar.com.
Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users, 3.3% for Klarna users).Â
Orders cannot be canceled more than 30 days after they are shipped.
Return
The return service is currently available to US orders only.Â
If you are unsatisfied with your purchase, you may return the purchased items complete, unused, and in their original packing within 30 days of receiving them for an exchange or refund.
If 30 days have passed since your purchase, we cannot offer a refund or exchange.
For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.
Return Shipping Cost
Please collect the package first if your order has been shipped and you want to return it. Then contact our EcoFlow Support via support@ecoflow.com to obtain instructions to return. Return Shipping cost can be found on the Brand Warranty Page located at the bottom of the site in the quick links section.
Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.
You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) in the event of a return on US orders.
Return Process
Contact Ecoluxe Solar Support at support@ecoluxesolar.com to start the return process. Please provide them with proof of purchase, such as an invoice.
You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package.Â
Refund
After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via support@ecoluxesolar.com.
36 Month Warranty
Register your product at EcoFlow.com
Manufactures, suppliers, or publishers other than support@ecoflow.com, may provide their own warranties to you. Please contact them for further information.Â
Please note that the warranty period may vary according to local laws and regulations. Some countries, states, and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state, province, or country.
DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.
All EcoFlow products purchased on ecoflow.com come with a limited warranty, as shown below. BY USING ECOFLOW PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THE ECOFLOW LIMITED WARRANTY.
We provide a limited warranty for purchases on ecoflow.com. The warranty period started when the original purchaser received the products.
| Item |
Warranty Period (refer to months, unless specified) |
DELTA Max (1600/2000)
DELTA Max Smart Extra Battery |
24+12 (Registration for warranty extension) |
DELTA Pro
DELTA Pro Smart Extra Battery
|
24+36 (Registration for warranty extension) |
RIVER mini
RIVER
RIVER Max
RIVER Max Plus
RIVER Pro
RIVER Extra Battery
RIVER Pro Extra Battery
DELTA mini
DELTA
Smart Generator (Dual Fuel) |
24 |
400W
220W
160W
110W
85w （Discontinued）
|
12 |
| 400W Rigid Solar Panel |
10 years |
100W Rigid Solar Panel
|
60 |
| 100W Flexible Solar Panel |
36 |
Wave Portable Air Conditioner
Wave Add-On Battery |
12 |
| Accessories |
12 |
| Smart Generator |
12 |
Power Hub
Power Kits Console
2kWh/5kWh LFP Battery
RIVER 2
RIVER 2 Max
RIVER 2 Pro
DELTA 2
DELTA 2 Max
DELTA 2 Extra Battery |
5 years |
| R600/R600 Max/R600 Pro/EF-1500* |
36 |
| BLADE |
36+12 (Registration for warranty extension) |
| GLACIER |
12+12 (Registration for warranty extension) |
| WAVE 2 |
12+12 (Registration for warranty extension) |
| WAVE 2 Add-on Battery |
24 |
For Kickstarter backers, please refer to the special warranty policy of the campaign or contact support@ecoflow.com.
You can extend the warranty for products purchased between January 1, 2022, and August 31, 2022, by registering on the official website on or before October 15, 2022.Â
Warranty cannot be extended for products purchased before January 1, 2022.
Customers who have purchased products on or after September 1, 2022 will enjoy the warranty period (with warranty extension) listed in the table above. Customers are advised to complete registration as early as possible.
Exclusions and Limitations
This warranty does not apply:
· Non-quality related issues;
· Items purchased from unauthorized resellers;
· Purchases without valid proof of purchase;
· Items that have been refunded;
· Items that have expired their warranty period;
· Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;
· Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
· Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
· Lost or stolen products;
· Free products.
Cross-Regional After-Sales Service
EcoFlow does not provide a global product warranty, and the warranty service can only be obtained at a designated EcoFlow repair center.
To repair the product in an EcoFlow repair center when the product was purchased in another region, depending on part availability, customers can obtain a cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay for the service. For more details, please contact EcoFlow Support.)
A cross-regional replacement service is not available for different versions of the same product.
The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred for a cross-regional repair, regardless of whether it is the warranty or paid repair service.Â
- A purchase order number made through ecoflow.com;
- Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
- Register your warranty at https://www.ecoflow.com/us/support/warrantyÂ
Return Material Authorization (RMA) process
- Contact EcoFlow Customer Service Team at support@ecoflow.com or +1 (800)-368-8604 (this number supports English service only. International charges apply if calling from outside of the US).
- If your item is eligible for an EcoFlow Warranty, you will receive a prepaid shipping label. Please follow the instructions provided by EcoFlow Support to properly pack the products and return them safely.
- Please note that we can only provide return shipping labels for return packages in United States. For returns in other countries and areas, please contact EcoFlow Support at support@ecoflow.com for more details.
- In case of replacement, delivery of the replacement item will be arranged within 15 business days (subject to changes caused by force majeure) after confirming that the defective item has been received at our warehouse. The final resolution is subject to the availability of the replacement items.
- The replacement warranty will be covered by a period equal to the remaining warranty period of the original item.Â
EcoFlow BLADE 3+1
Replace, not repair:
EcoFlow BLADE Product and Part Replacement
1. During the warranty period, replacement service is available tfor EcoFlow BLADE purchased fromofficial authorized channels. The replaced product or part becomes EcoFlow's property and thereplacement product or part becomes your property. Only unalttered Ecoflow's products and partsare eligible for replacement.
2. If one of the three (EcoFlow Robotic lawn mower, lawn sweepper, or base station BP) fails, it onlyneeds to be returned to EcoFlow for replacement, without the neeed to return any of the other twoproducts or their individual accessories (such as the extensioncord, antenna assembly, ground nail,hexagon screwdriver, etc.). EcoFlow will provide users with a functional replacement withaccessories.
3. If accessories such as extension cables and antenna :screwdrivers are damaged due to non-humanfactors (excluding main products: Ecoflow Robotic lawn mower,lawn sweeper, and base station BP).EcoFlow can provide users with new accessories replacement dluring the warranty period
4. Replacement products or parts provided by EcoFlow rmay not be new, but it will be in good workingorder and at least functionally equivalent to the original productor part's warranty. A replacementproduct or part shall be covered for the time remaining in the original product's warranty.E012105. Replacement service will not terminate the warranty pperiod, or will it result in a restart of thewarranty period.
EcoFlow BLADE (purchased from officially authorized channels in North America and EU) comes with a7*24h online chat service.
What This After-Sales Policy Does NOT Cover This policy does not cover the following:
1. Damage caused by unauthorized modification, disassembly, orshell opening is not in accordancewith official instructions or manuals.
2."Water damage or other damage caused by improper installation, incorrect use, or operation not inaccordance with official instructions or manuals.
3. Damage caused by a non-authorized service provider.
4. Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery andcharger.
5. Damage caused by operation in bad weather (i.e. strong winds,rain, sand/dust storms, etc.)
6. Damage caused by operating the product in an environment with electromagnetic interference (i.e.in mining areas or close to radio transmission towers, high-voltagewires, substations, etc.).
7. Products or parts with an altered identification label or from which the identification label has beenremoved.
8. Damage is found to have been caused by reliability or compatibility issues when using unauthorizedthird-party parts.
Lifetime free accessories:Â EcoFlow BLADE users in North America and Europe who purchase Ecoflow BLADE through official authorized channels can enjoy free replacement service for lifetime if they lose or damage wiring harnesses, nails, screws and blades. Specific replacement rules are as follows:
（1）base station extension cable: 1 PC/year
（2）antenna extension cable: 1 PC/year
（3）charging station nails: 1 set (10 PCS)/year
（4）cable peg: 1 set (40 PCS)/year
（5）screw: 1 set (9 PCS)/year
（6）spare blade: 2 sets (3 PCS/set)/year
*Lifetime is equal to warranty period.
EcoFlow GLACIER 1+1
The standard warranty period of EcoFlow GLACIER (purchased from officially authorized channels) is 12 months. Customers can enjoy a warranty extension of 12 months by registering the EcoFlow GLACIER on the official website or in the EcoFlow app.
EcoFlow GLACIER Product and Part Replacement
1. During the warranty period, replacement service is available for Ecoflow GLACIER purchased from authorized channels. The replaced product or part becomes EcoFlow's property and the replacement product or part becomes your property. Only unaltered Ecoflow's products and parts are eligible for replacement.
2. Replacement products or parts provided by EcoFlow may not be new, but it will be in good working order and at least functionally equivalent to the original product or part's warranty. A replacement product or part shall be covered for the time remaining in the original product's warranty.
3. Replacement service will not terminate the warranty period, nor will it result in a restart of the warranty period.
What This After-Sales Policy Does NOT Cover
This policy does not cover the following:1. Damage caused by unauthorized modification, disassembly, or shell opening is not in accordance with official instructions or manuals.
2. Water damage or other damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
3. Damage is found to have been caused by reliability or compatibility issues when using unauthorized third-party parts.
4. Damage caused by a non-authorized service provider.
5. Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
6. Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
7. Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
8. Products or parts with an altered identification label or from which the identification label has been removed.
EcoFlow GLACIER 7*24h Chat
EcoFlow GLACIER(purchased from officially authorized channels in North America and EU) comes with a 7*24h online chat service.
