Mango Power - mPanel Pro - (Home Grid Integration Panel)

Description

When the grid goes down, the Mango Power mPanel Pro has got you covered. When paired with your Mango Power E Portable Power Station, this panel is designed to ensure that your essential home appliances keep running seamlessly during an outage.

With its intelligent technology, the mPanel Pro instantly switches the power supply from the grid to your home battery backup system, providing uninterrupted power to your essential appliances.

Never worry about being left in the dark or having your crucial appliances shut off during a power outage.

Shipping

Please allow 2 - 3 days to process your order.

Thank you for choosing Ecoluxe Solar! We're committed to getting your solar generator to you as quickly and safely as possible. Here's what you need to know about our shipping policy:

1. Free standard shipping.
2. Please allow 3 - 10 days for shipment to arrive. Shipping Time excludes time for processing your order which is between 2 to 3 days before shipping.
3. We do not ship to P.O. boxes, outside of the continental United States or APO/FPO addresses.
4. Once your order has been processed, we will send a confirmation email with your tracking number.
5. If your order hasn't arrived after more than 21 days, please contact us at support@ecoluxesolar.com. 
6. We are not responsible for the loss of the package in case of using a virtual address or incorrect address.
7. We are unable to change any shipping information once the package has been shipped.

Logistics

1. Customers need to check the product for damages before signing to receive the product. If there are any problems, please contact Mango Power and provide the corresponding certification or proof. When signing for products, the customer needs to check whether the product is intact and undamaged. If left unchecked, it will be deemed that the customer considers that the product is functioning and not damaged. If the product is damaged during transportation, please contact Mango Power within 24 hours;
2. In the event that the customer sends a product to Mango Power without advance authorization from Mango Power’s after-sales team, Mango Power has the right to reject the package, and any loss or damage shall be covered by customer;
3. If the customer sends a product back to Mango Power by COD (cash-on-delivery) without authorization of Mango Power in advance, the package may be rejected due to payment failure; and the customer shall bear any direct or indirect loss during this operation;
4. The customer shall send the product back to the specified and unique address according to instructions of the Mango Power service team. In the event that a product is sent to any other address by mistake, Mango Power shall not be responsible for safety or transferring of product, even if the address is relevant to Mango Power;
5. The customer needs to make sure that the receiving addresses are correct and up-to-date. If the receiving address provided by the customer is incorrect, or the recipient refuses to receive the product, the loss caused shall be covered by the customer.

Return / Refund

3.1 Unconditional Returns Policy

1. Unconditional returns policy only applies to orders placed on mangopower.com in the US region; customers can request a return within 30 days after receiving the product;
2. For products purchased from other channels, Mango Power does not accept unconditional returns. Please contact your purchase channel first;
3. For unconditional returns, customers can request a refund after confirmation with Mango Power customer service.

3.2 Requirements of Refunds & Replacements

1. For products and all accessories, no man-made damage is found;
2. All accessories and parts need to be sent back to Mango Power with the main product;
3. Parts and accessories should be securely packaged for return delivery in order to ensure good condition and to prevent damage during transportation.

3.3 Product Returns Process

1. Send an email request to service@mangopower.com with the product delivery information.
2. Our Service Team will determine whether your order is eligible. After confirming your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product;
3. Mango Power will process your return request according to the return policy.
4. Please do not return the items without the RMA confirmation from the Mango Power Service Team. For returns without confirmation, the refund or replacement may not be processed;

3.4 Policy of Refunds & Replacements

1. For returns of US orders and if the product is in good condition, we'll charge a transaction fee + shipping cost. If there are quality issues with your product, we will give you a full refund or a one-time free replacement;
2. After Mango Power receives your refund request, we'll issue the refund within 14 business days after we receive your product. We will then notify you by email once your refund has been processed. If you don't receive the refund after 14 business days, please contact service@mangopower.com;
3. After Mango Power receives your product replacement request, we'll send a replacement product within 7 business days of receiving your product.

3.5 Refunds & Replacements may not be provided when:

- The refund/replacement is requested after 30 days of receiving the product.

- The product is returned without confirmation by Mango Power customer service team.

- Legal proof-of-purchase, receipts, or invoices are not provided, can’t be found, or are reasonably believed to have been forged or tampered with.

- A product sent to Mango Power does not include all the original accessories, attachments, and packaging, or it contains items damaged by the user.

- Evidence of damage caused by collision, scorching, or unauthorized use or modification of the product, including exposure to moisture or water, entry of other foreign items (including but not limited to oil, sand, etc.) or improper installation or operation of the product is found.

- Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.

- Damage is caused by uncontrollable external factors, including fires, floods, high winds, lightning strikes, or traffic accidents.

- The product has not been sent back to Mango Power within 15 calendar days after confirmation from Mango Power.

- Other circumstances that are not stated in this policy but Mango Power has sufficient proof to refuse.